Effective Date: April 24, 2025
Notice Version: 1.1
Data Controller Contact Information:
SurveyPlanet LLC
578 Washington Blvd., #807
Marina Del Rey CA 90292
support@surveyplanet.com
Our privacy notice governs the privacy practices of our website https://surveyplanet.com and all sub-domains, our software as a service, and mobile app, collectively and hereinafter called Platform.
Our privacy notice tells you what personal data and nonpersonal data we collect from you, how we collect them, how we protect them, how we disclose them, how you can access and change them, and how you can limit our disclosure of them. Our privacy notice also explains certain legal rights that you have about your personal data we collect from you.
These definitions may vary slightly from jurisdiction to jurisdiction.
"NONPERSONAL DATA" (NPD) is information that is in no way personally identifiable.
"PERSONAL DATA" (PD) means any information relating to an identified or identifiable natural person ('data subject'); an identifiable natural person can be identified directly or indirectly by reference to an identifier such as a name, an identification number, location data, an online identifier, or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that natural person. PD is in many ways the same as Personally Identifiable Information (PII). However, PD is broader in scope and covers more data.
"SENSITIVE PERSONAL DATA" (SPD) means a consumer's social security, driver's license, state identification card, or passport number; a consumer's account log-in, financial account, debit card, or credit card number in combination with any required security, access code, password, or credentials allowing access to an account; a consumer's exact geolocation; a consumer's ethnic or racial origin, religious or philosophical beliefs, or union membership; the contents of a consumer's mail, text messages, and email unless the business is the intended receiver of the communication; a consumer's genetic data; the processing of biometric data to uniquely identify a consumer; personal information collected and analyzed about a consumer's health; sex life or sexual orientation.
Contact us using the information at the top of this privacy notice or email us at support@surveyplanet.com to exercise any of your legal rights contained within this privacy notice. We will respond to your request within 30 days of receiving it. Occasionally, it may take longer for multiple requests or complex circumstances.
Our policy is that we do not sell our users' and customers' PD except in the sale or merger of our business. See the section about "Disclosures to Successors" in this privacy notice. The provision below is only here because it is required by law that we include it. If you want to opt out of the sale or sharing of your personal data, you can do so at this link: https://public.surveyplanet.com/privacy/do-not-sell-personal-information-request.pdf - You can also submit your request by contacting us using the information at the top of this privacy notice.
When using our Platform and submitting PD to us, you may have certain rights under privacy laws in the United States, including the California Consumer Privacy Act (CCPA), the California Privacy Rights Act (CPRA), and other U.S. state laws. You may also have rights under privacy laws of other countries including the European Union General Data Protection Regulation (the EU GDPR), the UK General Data Protection Regulation (the UK GDPR), the UK Data Protection Act of 2018, Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), and other global privacy laws. Even if not listed here, we will make reasonable efforts to honor data subject access requests, even though we may be under no legal obligation to do so. However, we reserve the right to decline any data subject access request that we are not legally obligated to comply with. Your rights may include, but are not limited to the following:
Based on our current data collection methods, and including our practices over the last 12 months, we collect the following categories of PD, SPD, and other information about you:
We automatically receive information from your web browser or mobile device. This information may include the IP address of your computer or the proxy server you use to access the Internet, your Internet service provider's name, your web browser type, the type of mobile device, your computer operating system, and data about your browsing activity when using our Platform. We use this type of information to help improve our Platform and marketing.
When you enter and use our Platform and agree to accept cookies, some of these cookies may contain your PD.
Our Platform uses cookies. A cookie is a small piece of data or a text file that is downloaded to your computer or mobile device when you access certain websites. Cookies may contain text that can be read by the web server that delivered the cookie to you. The text contained in the cookie generally consists of a sequence of letters and numbers that uniquely identifies your computer or mobile device; it may contain other information as well.
By agreeing to accept our use of cookies you are giving us and the third parties with which we partner permission to place, store, and access some or all the cookies described below on your computer and or mobile device.
Most web browsers can be set to disable the use of cookies. However, if you disable cookies, you may not be able to access features on our Platform correctly or at all.
We may also use a technology called web beacons to collect general information about your use of our Platform and your use of special promotions or newsletters. The information we collect by web beacons allows us to statistically watch the number of people who open our emails.
Based on our current practices when you provide information to us (including our practices over the last 12 months), we collect some or all of the following categories of PD when you register as a user or when buying our products or services: unique ID, first name, last name, geographical information based on IP, country, city, zip code, latitude, longitude, phone number, email address, physical address, billing address, payment information, password, and other information listed.
When filling out surveys and questionnaires, you may be asked various questions, some of which may require more sensitive PD. These questions may include but are not limited to, your gender, age group, race, religious beliefs, dating preferences, and other SPD.
When you use our Platform, we may collect and process information about your actual physical location. We use several technologies such as GPS and IP tracking to determine your location. These technologies may also give us information about nearby cell towers, Wi-Fi access points, and other devices.
By using our Platform, you are subject to the Google Privacy Policy and Terms of Service. When collecting and processing user data, including PD from Google APIs, we will follow Google API Services User Data Policy. We also require that our employees, contractors, and agents comply with the Google API Services User Data Policy.
We use a service that tracks your behavior from device to device. This technology can track your responses from your desktop computer to your laptop, smartphone, and tablet. We use the information we get from this technology to analyze traffic behavior, improve our marketing, advertising, and Platform.
Our Platform contains chat software or contact forms that enable visitors to communicate with us online or offline by email. Sometimes, visitors can communicate with us without buying our products and services. When you use our chat software or contact forms, we may collect some or all the following information: your email address, first name, last name, and any other information you willingly choose to provide us.
Our Platform uses Google Analytics to collect information about the use of our Platform. Google Analytics may collect information from users such as age, gender, interests, demographics, how often they visit our Platform, what pages they visit, and what other websites they have used before coming to our Platform. We use the information we get from Google Analytics to analyze traffic, improve our marketing, advertising, and Platform. We do not combine the information collected using Google Analytics with PD. You can prevent Google Analytics from using your information by opting out at this link: https://tools.google.com/dlpage/gaoptout.
Our Platform and applications use remarketing advertising services. These remarketing services are provided by companies that show our ads on websites and devices across the Internet. With remarketing you may see ads for our products you have previously looked at. As an example, suppose you visit a website that sells computers, but you do not buy a computer on your first visit to that website. The website's owner might like to encourage you to revisit their site and buy a computer by showing you their ads on other websites that you visit. We use remarketing for similar purposes. For this to happen remarketing companies will read a cookie in your browser. This can only happen if your browser is set to let it happen. You can opt out of these types of advertising cookies by visiting http://www.networkadvertising.org/choices.
We may provide your PD to third parties for similar audience marketing purposes. Similar audience marketing is also called lookalike audience marketing. The third parties we provide your PD to for this type of marketing include Facebook and/or Google. Using your PD for similar audience marketing or lookalike audience marketing helps us find new audiences (users and customers) based on similar interests to yours. This will help us improve our marketing services. Your PD is only provided to Facebook and Google for this type of marketing. By using our Platform and agreeing to our privacy notice you are giving consent for your PD to be used for the marketing purposes described within this section.
Our legal basis for collecting and processing your PD when you buy our products and services are based on the necessity for the performance of a contract or to take steps to enter into a contract.
If you do not provide us with enough PD, we may not be able to provide you with all our products and services. However, you can access and use some parts of our Platform without giving us your PD.
We use the information we receive from you to:
When we communicate with you about our Platform, we will use the email address you provided when you registered as a user or customer. We may also send you emails with promotional information about our Platform or offers from us or our affiliates unless you have opted out of receiving such information. You can change your contact preferences at any time through your account or by contacting us using the contact information at the top of this privacy notice.
We may provide your PD to third parties such as Facebook.com, X.com, BlueSky.com, LinedIn.com, Google.com, and others. If you sign into our services through a third-party social networking service or website, your "friends" list from that service or website might be automatically imported to our services. We do not have any control over the privacy notices and business practices of other third-party services or websites.
If you log into our Platform using social media websites, you are agreeing to let us use and store your profile information from those websites to make better use of any social media features on our Platform. This providing of information helps us provide you with a better experience when using our Platform and provides us with information such as visitor traffic. If you use any of the social icons on our Platform to tell others about our information, you may also be disclosing your personal information through social media websites.
I agree to receive text messages, calls, and/or push notifications from SurveyPlanet LLC at the number I provided, including messages sent using automated technology. I understand that message and data rates may apply. Consent is not required to purchase or use our services. I can opt out at any time by replying STOP or by contacting us using the contact information at the top of this privacy notice.
For data aggregation purposes, we may use your NPD, which might be sold to other parties at our discretion. Any such data aggregation would not contain any of your PD.
At times, we disclose your PD to third parties, service providers, and contractors whom we hire to provide services to us. These service providers and or contractors may include, but are not limited to payment processors, web analytics companies, call centers, data management services, help desk providers, accountants, law firms, auditors, shopping cart and email service providers, and shipping companies.
We may disclose your PD if such disclosure is (a) required by subpoena, law, or other legal processes; (b) necessary to assist law enforcement officials or government enforcement agencies; (c) necessary to protect us from legal action or claims from third parties, including you and or other users; or (d) necessary to protect the legal rights, personal and or real property, or the personal safety of our company, users, employees, and business partners.
If our business is sold or merges in whole or in part with another business that would become responsible for providing the Platform to you, we retain the right to transfer your PD to the new business. The new business would retain the right to use your PD according to the terms of this privacy notice as well as to any changes to this privacy notice as instituted by the new business. We also retain the right to transfer your PD if our company files for bankruptcy and some or all of our assets are sold to another individual or company.
You can update or delete your personal data (PD) using services found on our Platform. If no such services exist, you can contact us using the following email address: support@surveyplanet.com to make your request(s), where information is located at the top of this privacy notice. You can also delete your account by logging in and going to the Account Settings page. However, we may keep your PD as needed to enforce our agreements and to comply with any legal obligations.
In general, we retain your PD and SPD if necessary to provide our services and or products to you and to fulfill the purposes outlined in our privacy notice. Or, as long as necessary as required by applicable legal, regulatory, or contractual obligations. At this point, we will destroy, delete, or erase it, or until you ask us to delete it. Survey participant data is owned by the survey creator and can be exported at any time. Backups of all data are deleted after 6 months. Customer payment information, including credit card details and billing addresses are not retained by us and is managed by Stripe at: https://support.stripe.com/questions/data-retention-policy
More specifically, are personal data retention periods are as follows:
| Data Type | Retention Period | Purpose |
|---|---|---|
| Account Information - Full Name | While account is active and up to 6 months after account deactivation | Record keeping and compliance |
| Account Information - Email Address | While account is active and up to 6 months after account deactivation | Service delivery and communications |
| Account Information - Phone Number | While account is active and up to 6 months after account deactivation | Account security and communications |
| Account Information - Profile Photo | While account is active and up to 6 months after account deactivation | Service personalization |
| Security Information - Password (encrypted) | While account is active and up to 6 months after account deactivation | Account security |
| Security Information - Login Attempts | While account is active and up to 6 months after account deactivation | Security monitoring and fraud prevention |
| Security Information - Two-Factor Authentication Details | While account is active and up to 6 months after account deactivation | Account security |
| Security Information - IP Address | While account is active and up to 6 months after account deactivation | Security and fraud prevention |
| Geographical Information - Timezone | While account is active and up to 6 months after account deactivation | Service customization |
| Geographical Information - Location Data (derived from IP) | While account is active and up to 6 months after account deactivation | Service customization and compliance |
| System Data - Account Creation Date | While account is active and up to 6 months after account deactivation | Record keeping and compliance |
| System Data - Last Login Date | While account is active and up to 6 months after account deactivation | Security monitoring |
| System Data - Email History | While account is active and up to 6 months after account deactivation | Record keeping and troubleshooting |
| Email Address | While survey creator account is active/or when they choose to remove the participant data and up to 6 months after | Survey identification and communication |
| IP Address | While survey creator account is active/or when they choose to remove the participant data and up to 6 months after | Preventing duplicate submissions and fraud prevention |
| Time Data (start/end/total) | While survey creator account is active/or when they choose to remove the participant data and up to 6 months after | Survey analysis and quality assurance |
| Referrer Information | While survey creator account is active/or when they choose to remove the participant data and up to 6 months after | Marketing analytics |
| User Agent | While survey creator account is active/or when they choose to remove the participant data and up to 6 months after | Technical troubleshooting |
| Geographical Information | While survey creator account is active/or when they choose to remove the participant data and up to 6 months after | Geographic analysis and targeting |
| Technology Information | While survey creator account is active/or when they choose to remove the participant data and up to 6 months after | Compatibility and user experience improvement |
| Survey Answers | While survey creator account is active/or when they choose to remove the participant data and up to 6 months after | Survey analysis and reporting |
| Credit card - Name | Not stored directly - managed by Stripe | Payment processing |
| Credit card - Number (last four digits) | Not stored directly - managed by Stripe | Payment processing |
| Credit card - CVC | Not stored directly - managed by Stripe | Payment processing |
| Credit card - Expiration Date | Not stored directly - managed by Stripe | Payment processing |
| Billing Email | Not stored directly - managed by Stripe | Payment details |
| Billing Address (optional) | Not stored directly - managed by Stripe | Invoicing details |
| Tax Type (optional) | Not stored directly - managed by Stripe | Invoicing details |
| Tax ID (optional) | Not stored directly - managed by Stripe | Invoicing details |
| Tax Status (optional) | Not stored directly - managed by Stripe | Invoicing details |
If any postings you make on our Platform contain information about third parties, you agree to make sure that you have permission to include that information. While we are not legally liable for the actions of our users, we will remove any postings about which we are notified, if such postings violate the privacy rights of others.
Some web browsers have settings that enable you to request that our Platform not track your movement within our Platform. Our Platform does not obey such settings when transmitted to and detected by our Platform. You can turn off tracking features and other security settings in your browser by referring to your browser's user manual.
Our Platform may contain links to other websites. These websites are not under our control and are not subject to our privacy notice. We have no responsibility for these websites, and we provide links to these websites solely for your convenience. You acknowledge that your use of and access to these Platforms are solely at your risk. It is your responsibility to check the privacy notices of these Platforms to see how they treat your PD.
Our Platform is not designed for use by anyone under the age of 18. We do not knowingly collect PD from children under the age of 16. If you are a parent or guardian and believe that your child is using our Platform and they are under the age of 18, please contact us. Before we remove any information we may ask for proof of identification to prevent malicious removal of account information. If we discover that a child is accessing our Platform, we will delete their information within a reasonable period of time. You acknowledge that we do not verify the age of our users nor have any liability to do so.
You can always opt out of receiving email correspondence from us or our affiliates. We will not sell, rent, or trade your email address to any unaffiliated third party without your permission except in the sale or transfer of our company, or if our company files for bankruptcy as described in the section Disclosures to Successors.
We have built our Platform and services using industry-standard security measures and authentication tools to protect the security of your PD. We and the third parties who provide services to us also maintain technical and physical safeguards to protect your PD. SPD is protected at a higher level than most PD. Unfortunately, we cannot guarantee the prevention of loss or misuse of your PD or secure data transmission over the Internet because of its nature. We strongly urge you to protect any password you may have for our Platform and not disclose it to anyone.
You may have to provide a credit or debit card to buy products and services from our Platform. We use third-party billing services and have no control over them. We use commercially reasonable efforts to ensure that your credit card number is kept strictly confidential by using only third-party billing services that use industry-standard encryption technology to protect your credit card number from unauthorized use. However, you understand and agree that we are in no way responsible for any misuse of your credit card number.
PD that we collect from you may be stored, processed, and transferred among any countries in which we operate. The European Union has not found the United States and some other countries to have an acceptable level of protection of PD under Article 45 of the GDPR. Our company relies on derogations for specific situations as defined in Article 49 of the GDPR. If you are a European Union user or a user from another country, with your consent, your PD may be transferred to the United States or other countries when you request information from us. When you buy goods or services, we will use your PD to perform a contract with you. Wherever we transfer, process, or store your PD, we will try to apply reasonable safeguards to protect it. We will use the information we collect from you by following the practices described in our privacy notice. Also, we enter into data processing agreements and standard contractual clauses when appropriate. By using our Platform, services, or products, you agree to the transfers of your PD described within this section.
We reserve the right to change this privacy notice at any time. If our company decides to change this privacy notice, we will post those changes on our Platform so that our users and customers are always aware of what information we collect, use, and disclose. If at any time we decide to disclose or use your PD in a method different from that specified at the time it was collected, we will provide advance notice by email sent to the email address on file in your account. Otherwise, we will use and disclose our users' and customers' PD in agreement with the privacy notice in effect when the information was collected. In all cases, your continued use of our Platform, services, and products after any change to this privacy notice will constitute your acceptance of such change. If you have questions about our privacy notice, please contact us through the information at the top of this privacy notice.
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